Frequently Asked Questions
Dispatch
Your package will be at your home within 1-2 working day(s). Does it take longer than normal? Ask our customer service for a track & trace number to track your package.
It depends where you are. The processing of your order is the same day. In the Netherlands, your order will be delivered to your home within 1-2 working day(s). Shipping to Belgium can take 2-5 working days. If you have not received a track and trace number, you can request this from our customer service.
We use all major mail order companies. Mainly PostNL, DPD and Fed-Ex.
Product
We always strive to ensure that our customers love our products, but if you would like to return an order, we are happy to help. Send us an email immediately and we will take you through the process.
We are sorry that you received a damaged item. Please contact our customer service for a suitable solution.
Other questions?
If your question has not yet been answered, you can reach us via the contact options below. Our team will answer you as soon as possible.